The Summit County Continuum of Care engages local organizations in a collaborative response to prevent and end homelessness for all individuals and families in Summit County.

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What To Expect

What to Expect From Summit County Continuum of Care Staff

At the Summit County Continuum of Care, our staff is committed to serving our community with professionalism, integrity, and collaboration. The expectations below reflect the standards and values that guide our work every day. They are designed to ensure high-quality service, strong partnerships, and a shared commitment to ending homelessness in Summit County.

  1. Commitment to Our Mission & Values

Our staff upholds the CoC’s mission with integrity, respect, and a deep commitment to equity. We approach all interactions with cultural humility and a focus on supporting individuals and families experiencing homelessness.

  1. Collaboration Across the Community

We believe that ending homelessness requires strong partnerships. Staff work cooperatively across agencies, systems, and departments—sharing information and resources to strengthen coordinated efforts.

  1. Professionalism & Accountability

You can expect our team to meet deadlines, honor commitments, and take ownership of their work. We communicate proactively with partners to ensure transparency and follow-through.

  1. Data-Driven & Detail-Oriented Practice

Accurate, high-quality data is essential. Staff collect, enter, and maintain information in HMIS and related systems, using data to drive decisions, identify gaps, and improve outcomes.

  1. Use of Evidence-Based Approaches

Our team stays informed about HUD priorities and best practices in homelessness response. We strive to use proven, effective strategies in all programs and initiatives.

  1. Continuous Learning & Improvement

Staff participate in ongoing training, CoC meetings, and professional development to remain informed about local, state, and federal policies and to strengthen their skills.

  1. Clear, Direct, and Respectful Communication

We prioritize timely, transparent, and professional communication with partners, clients, and the community. Staff avoid gossip or indirect communication and address issues constructively and directly.

  1. Protection of Privacy & Confidentiality

You can trust that our staff strictly follow HMIS privacy standards, client confidentiality requirements, and all related policies. Sensitive information is handled with the highest level of care.

  1. Flexibility, Problem-Solving, & Initiative

Homelessness response is a dynamic environment. Staff adapt to changing needs, identify challenges early, and bring forward thoughtful, proactive solutions.

  1. Representation of the CoC With Excellence

Every staff member serves as an ambassador for the Continuum of Care. We strive to build trust through consistent, high-quality work and reliable partnership with the community.